Terms And Conditions

Terms Of Service

VNET TECHNOLOGIES (“we”, “us”) provides Colocation Services,Dedicated Servers and other Data Center Related services together with such other services as are agreed between it and the customer (“the Services”).

1.Conditions : By subscribing to any of the Services and opening an account with us (“the Account”) you (“the Customer”) agree to be bound by these terms and conditions. These terms and conditions apply to all VNET TECHNOLOGIES accounts. They set out the basis on which we offer our services and should be read carefully.All information displayed, transmitted or carried on VNET TECHNOLOGIES is protected by copyright and other intellectual property laws.This site is designed, updated and maintained independently by VNET TECHNOLOGIES The content is owned by THE PINNACLE GROUP INC. INDIA You may not modify, publish, transmit, transfer, sell,reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content.

VNET TECHNOLOGIES disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the courts of New Delhi, India.

VNET TECHNOLOGIES reserves the right, in its sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security,or proper administration of the service.

VNET TECHNOLOGIES Values the privacy of information pertaining to its associates.We do not use or disclose information about your individual visits to our website or any information that you may give us, such as your name, address, email address or telephone number, to any outside sources.

VNET TECHNOLOGIES reserves the right to refuse service to anyone at any time.

VNET TECHNOLOGIES will not use information about you without your permission and will provide the means for you to manage and control the information that you have provided.We will enable you to communicate your privacy concerns to us and that we will respond to them appropriately.

VNET TECHNOLOGIES does not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify you, such as your password, credit card number and bank account number.

2. Services

2.1 VNET TECHNOLOGIES will use reasonable efforts to supply a continuous service. However, VNET TECHNOLOGIES is not liable for any loss of data resulting from delays outside of our control,missed or non-deliveries, service interruptions or by errors or omissions of the customer. VNET TECHNOLOGIES is not responsible for any losses suffered resulting from acts of god or force majeure including civil unrest, riots, floods, drought, fire, war and imposing legislation.

2.2 You agree that VNET TECHNOLOGIES is not liable to you for any special consequential damages which you may suffer as a result of loss of business, contracts, profits, savings or otherwise.VNET TECHNOLOGIES is unable to exercise control over material sent over the internet and excludes all liability of any kind for the publication by the Customer of inaccurate, misleading, offensive,threatening or obscene material, or material that is in breach of UK or other applicable law.

2.3 VNET TECHNOLOGIES’s customers are liable for all charges levied by their telephone service provider arising from the Customer's use of the Services.

2.4 From time to time VNET TECHNOLOGIES or its sub-contractors need to carry out maintenance on the network, which may involve temporarily shutting parts of it down. VNET TECHNOLOGIES will give as much notice as possible and shall try to keep this work to the period specified in the notice.VNET TECHNOLOGIES accepts no liability whatsoever arising from such a suspension of the service.

2.5 YOU acknowledge and agree that details of YOUR name, address, telephone and fax numbers together with email address(es) and assigned IP Addresses may be released to the APNIC NCC to ensure that both WE and YOU fulfil their obligations under prevailing APNIC policies and that such data may be published in whole or in part in the APNIC WHOIS database.

3. Banned Content

3.1 Customers must use the Services provided for lawful, authorised purposes only.Transmission, storage, or presentation of any information, data or material in violation of any law is prohibited. The list of banned content includes, but is not limited to :-

(a) Illegal Material - This includes illegally exploited copyrighted works, commercial audio,video,or music files, and any material in violation of any regulation or material that is perceived to be misleading.

(b) Warez - This includes, but is not limited to, pirated software, ROMs, emulators, phreaking, hacking, password cracking, IP spoofing, encrypting any of the above, and sites providing "links to" or "how to" information about such material.

(d) Proxy - We do not allow any proxy set-ups, connections, or any activity through remote proxy connections on our hosting/colocation services. The first offense will result in account suspension, and a second violation will lead to immediate account termination.

(e) IRC Hosts - Hosting an IRC server connected to another IRC network or server, or with a connection to an IRC network, is not allowed. Servers found to be part of such networks will be immediately removed without notice. The server will not be reconnected until all traces of the IRC server are removed, and access is granted to verify its removal. A second violation will result in immediate account termination.

(f) Defamatory content - Any website content that makes a false claim, either explicitly or implicitly presented as factual, that may harm the reputation of an individual, business, product, group, government, or nation.

(g) Bit Torrents - The use of software and scripts for "bit torrents" or similar mechanisms is not allowed on our servers, including sending or receiving files using these methods.

3.2 We are under no obligation to edit, review or modify the contents of your website; however, we reserve the right to remove any content without notice. For the avoidance of doubt, we do not proactively monitor messages that you may post on our managed sites, but we reserve the right to remove such messages at our sole discretion.

3.3 Any customer found using the services for any of the purposes outlined in Clause 3.1 may have their account terminated without notice.

3.4 The Customer agrees to fully and effectively indemnify VNET TECHNOLOGIES against all losses, costs, actions, proceedings, claims, damages, expenses (including legal expenses), or liabilities, howsoever suffered or incurred directly by VNET TECHNOLOGIES in consequence of the Customer's breach or non-observance of this Clause 3.

3.5. The Customer shall defend and pay all costs, damages, awards, fees (including legal expenses), and judgments awarded against VNET TECHNOLOGIES arising from breach or breaches of this Clause 3. VNET TECHNOLOGIES may, in its absolute discretion, defend such claims and may compromise them with the consent of the Customer, such consent not to be unreasonably withheld. The Customer shall provide VNET TECHNOLOGIES with the assistance necessary to defend such claims, at the Customer’s sole expense.

4. Adult Content

We allow websites with legal adult content only. We do not allow pornographic or sexually-explicit images of children or any pictures/videos obtained illegally to be hosted on our servers.

5. Server / Resource / Staff Abuse

5.1 You agree and understand that any attempts to undermine or cause harm to any of our servers are strictly prohibited, and we take no responsibility for the use of our clients' accounts.

5.2 If you abuse the resources we provide in any way, we reserve the unqualified right to immediately deactivate your account without refund.

5.3 Denial of Service (DOS) attacks directed at VNET TECHNOLOGIES, or any attempts to launch a DOS attack from our servers, are strictly prohibited. All infractions or suspected infractions will be vigorously investigated and may result in immediate termination of your account.

5.4 If you are in any way disrespectful towards any member of the VNET TECHNOLOGIES staff, we reserve the full right to terminate your account without any refund.

6. Bandwidth

If your account exceeds the bandwidth limit, we will inform you. If you do not wish to purchase extra bandwidth or upgrade your account and continue to exceed the limit, the account will be suspended until you demonstrate that you have taken measures to ensure the limit won’t be exceeded again, or upgrade your account, whichever comes first. The account will be reactivated in the following month.

7. Commercial Advertising - Email (SPAM)/UNSOLICITED COMMERCIAL EMAIL (UCE)

7.1 You agree and understand that spamming, sending unsolicited emails from our servers, or using email addresses maintained by us is STRICTLY prohibited and will result in immediate deactivation of your account with no refund. VNET TECHNOLOGIES will be the sole arbiter as to what constitutes a violation of this clause.

7.2 You agree and understand that we have set a limit of 3600 outgoing emails per hour on Dedicated Hosting to avoid any sort of email spamming from our servers. Customers cannot send more than the specified number of emails in an hour, irrespective of the size of their mailing lists.

8. Affiliate Commissions

Affiliates cannot earn commissions on the purchase of their own web hosting account and/or purchases made on their own billing account. As an affiliate, you are not permitted to self-refer. For instance, if you join our affiliate program and use the link code to sign up for your own personal account, you will not be entitled to receive any affiliate commission.

9. Backups

9.1 VNET TECHNOLOGIES will use reasonable efforts to protect and backup data for clients on a regular basis; however, VNET TECHNOLOGIES does not guarantee the existence, accuracy, or regularity of its backup services. Therefore, you are solely responsible for making backup files in connection with your use of the services.

9.2 You agree and understand that any backup carried out by VNET TECHNOLOGIES will not include any media files. These include (but are not limited to) mp3, mpeg, wmv, or any other video/audio files.

10. Billing

10.1 If paying by cheque, please allow 5 working days for the cheque to clear and for us to open the account. If paying via postal orders or cash, we will endeavour to set up your account on the same day.

10.2 Invoices are generated 10 days before the official due date. Payment must be made by the due date to avoid suspension of your account. If no payment is received, your account will be suspended 5 days after the official due date. If no attempt is made to pay the due invoice(s) within the next 10 days, we reserve the right to permanently terminate your account and format all data held. In total, 15 days from the official due date will pass before we permanently terminate your account.

11. Security and Viruses

11.1 You are responsible for any misuse of your account and must take steps to ensure that others do not gain unauthorized access to your account. You may not use your account to breach the security of another account or attempt to gain unauthorized access to another network or server.

11.2 Your password provides access to your account. It is your responsibility to keep your password secure.

11.3 Sharing your password and account access with unauthorized users is strictly prohibited. You must take care to prevent others from using your account since you will be responsible for the consequences.

11.4 Attempting to obtain another user's account password is strictly prohibited and will result in termination of service.

11.5 You must adopt adequate security measures to prevent or minimize unauthorized use of your account.

11.6 You may not attempt to circumvent user authentication or the security of any host, network, or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools, or network probing tools.

11.7 You may not attempt to interfere with service to any user, host, or network or carry out DOS attacks. This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host.

11.8 You agree and understand that users who violate systems or network security may incur criminal or civil liability. VNET TECHNOLOGIES will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

11.9 You agree to complete your own tests for computer viruses in accordance with best computing practice prior to each and every operational use of the services.

12. Control Panel Support

12.1 You agree and understand that our staff members will not help you over live chat, ticket, or phone support to set up email accounts, sub-domains, add-on domains, or install any of the applications. We have restricted our staff from logging into the client control panel. Customers are expected to go through our Flash Tutorials and knowledgebase to understand all features of the respective control panels. Our support team will assist you with any functions that won't work or if there are any server-side problems that need to be rectified from our end. Customers may consider help from our forum to get detailed information from other forum members. However, basic tasks that can be managed from the control panel are expected to be resolved by the customer.

12.2 You will need to upload your website from your end using the file manager or an FTP software. Databases should be uploaded from PHPMyAdmin, and sub-accounts like FTP, Mailboxes, Sub-domains, Add-on domains, and Parked domains should be set up from the customer's end only.

13. Cancellations & Refunds

13.1 Cancellation Policy

In case of dissatisfaction with our services, clients have the liberty to cancel their projects and request a refund from us. Our policy for the cancellation and refund will be as follows:

Cancellation of service renewals for ongoing website promotion, website hosting, or domain registration services must be made at least seven (7) business days prior to the end of the current service period.

13.2 Refund Policy

We will try our best to create suitable design concepts for our clients. In case any client is not completely satisfied with our services, we can provide a refund within 30 days from the date of installation of the project. The final refunds will be made after deducting the service tax and hourly charges for the work completed by us.

The payment will be refunded to the same account provided at the time of purchase within 45 days.

13.3 There will be no refund for WHM/CPanel, Plesk VPS & Dedicated Server License, Virtuozzo, SSL Certificates, and Site Builder as these are purchased from external vendors, and VNET TECHNOLOGIES does not get any refund in case of cancellation of licenses.

13.4 Any service interruptions or downtime due to scheduled maintenance by VNET TECHNOLOGIES or our network providers will not count towards the uptime guarantee. VNET TECHNOLOGIES is not liable in any way for failure of third-party services.

13.5 VNET TECHNOLOGIES reserves the right to suspend or terminate services on receipt of abuse complaints.

14. Money Back Guarantee

14.1 Dedicated servers and other Data Center related hosting services are not included under any money-back guarantee policy. VNET TECHNOLOGIES reserves the right to decide whether or not to issue pro-rated refunds under circumstances.

14.2 We also provide a price-freeze guarantee. You will never have to pay more than the initial amount you sign up for your hosting service. VNET TECHNOLOGIES reserves the right to change the resource allocation for its services and also to change the prices listed on the website.

14.3 License costs of all third-party applications and software offered with our plans are subject to change without written intimation.

15. Modification of Terms of Service

VNET TECHNOLOGIES reserves the right to modify or change these terms of service at any time. All customers are bound by the latest terms of service published on this website.

16. Termination

16.1 We reserve the right to refuse, terminate, or suspend your access to the Services for any reason at our sole discretion upon giving 14 days written notice to you.

16.2 We may suspend your Account immediately upon breach by you of any of the terms and conditions herein, including, without limitation, late or non-payment of monies due.

17. Effect of Termination

On termination or expiry of your Account for whatever reason, you shall pay immediately all sums outstanding pending on your Account to VNET TECHNOLOGIES within 14 working days.

18. Limitation of liability

18.1 VNET TECHNOLOGIES disclaims all liabilities in connection with the following:

(a) loss of material uploaded; (b) incompatibility of the Services with any of the Customer's equipment, software, or telecommunications links; (c) technical problems including errors or interruptions of the Services; (d) unsuitability, unreliability, or inaccuracy of the Services; (e) computer viruses of any kind obtained by the Customer in the course of using the Services; (f) any security breaches whatsoever affecting the Customer’s Account.

18.2 In no event shall VNET TECHNOLOGIES be liable either in contract, tort (including negligence) or otherwise for indirect, incidental or consequential damages, including without limitation, loss of income, data, use or information.

18.3 Nothing in this Clause 18 excludes each party's liability with respect to death and personal injury resulting from the negligence of that party, its employees, agents or subcontractors, or for fraudulent misrepresentation or under the tort of deceit.

18.4 Subject to Clause 18.2, our liability to you in contract, tort, negligence or otherwise arising out of or in connection with the Services shall for any one incident or series of related incidents be limited to the annual fees paid by you to us in the year in which the liability first arose. No liability whatsoever will be accepted by us unless and until you have provided documentary evidence to our satisfaction proving that loss has occurred.

18.5 We exclude all liability of any kind in respect of any material on the internet posted by the Customer by means of the Services, and we are not responsible in any way for any goods (including software) or services provided by third parties advertised, sold, or otherwise made available by means of the Services or on the internet, the accuracy, completeness or suitability for any purpose of any website content, and the acts or omissions of other providers of telecommunications or internet services (including domain name registration authorities), or for faults in or failures of their equipment.

18.6 VNET TECHNOLOGIES will not be liable for failure or delay in performing its obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third-party services (including DNS propagation), failure of third-party software or hardware, or inability to obtain raw materials, supplies, or power used in or equipment needed for the provision of the Services.

19. Indemnity

The Customer agrees that it shall defend, indemnify, save, and hold VNET TECHNOLOGIES harmless from any and all demands, liabilities, losses, costs, and claims, including reasonable legal fees, asserted against VNET TECHNOLOGIES, its agents, its customers, officers, and employees, that may arise or result from any acts or omissions of the Customer, its agents, employees, or assigns in connection with their use of the Services.

20. Law

20.1 The Customer and VNET TECHNOLOGIES both agree that a court may strike out or override any part of these terms and conditions if it considers them to be illegal, unenforceable, or unfair, and in such cases enforce only the terms and conditions as if the offending clause or clauses had never been contained in them.

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