Refund & Cancellation Policy

If you want to refuse to take our services, you will have to follow this process to ensure the cancellation of any hosting solution you purchased from Vnetindia.com. We will only refund you the hosting fee when you cancel the service within the mentioned time. If you don’t cancel the service within this time, then we will not be accountable to refund the product fee. Main refund terms – If you cancel VNET TECHNOLOGIES service within the given time, then we will pay you the full amount of the product as per our terms and policy. We will process the approved refund within 30 days.

Billing policy

• At least one Year or more - Within 30 days of the date of the transaction.

• Less than 12 months - Within 48 hours of the date of the transaction.

Right date of transaction

We clarify the date of transaction is the date of hosting is obtained or renewed by the owner which is followed by VNET TECHNOLOGIES. In this case we will follow the agreement terms.We have the right of cancellation any hosting package at any time and we will refund the fee according to policies.

LocalConsider these terms –

You have to submit the cancellation request to the billing division by using a ticket or by billing portal. You will have to submit this request from your official email ID. We insist that your cancellation proposal must include the exact IP address and domain of the web hosting plans you want to stop.

30 Day Money Back Guarantee (Refund Policy)

We want to announce that all new buyers of VNET TECHNOLOGIES can get the advantage of a 30-day money-back guarantee on all web hosting solutions if they request by written mail (excluding VPS and dedicated). A new buyer refers to someone who has never obtained hosting from VNET TECHNOLOGIES before. If the buyer acquires a hosting plan for the second or third time, they will not be entitled to the refund policy benefits. Additionally, if you consume the bandwidth limit within the first month of hosting service, you will not be eligible for a refund. Finally, dedicated servers, cloud, and VPS product services are not covered under this refund policy, and VNET TECHNOLOGIES reserves the right to refuse refund requests for these hosting plans.

Privacy Policy

Acceptable Use Policy

This acceptable use policy (the "Policy") defines acceptable practices for the use of VNET TECHNOLOGIES’s services (the "Service").

Remote Hands Policy

Colocation Customers may request VNET TECHNOLOGIES to perform "remote hands" service on Customer's equipment within the VNET TECHNOLOGIES facilities.

Service Level Agreement(SLA)

This VNET TECHNOLOGIES (Host) Service Level Agreements (SLA) is governed by the customer service agreement or master service agreement (each, an “Agreement”).

Colocation Access Policy

In order to ensure the safety and security of our facility, our clients and their colocated systems,VNET TECHNOLOGIES has specific policies and procedures that all employees, clients and guests must follow.

Terms of Use

VNET TECHNOLOGIES provides its service to you, subject to the following Terms of Service ("TOS"),which may be updated by VNET TECHNOLOGIES from time to time without notice to you.

Privacy Policy

VNET TECHNOLOGIES’s policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies.

Legal Notice

All notices to a party shall be in writing and made either via e-mail or conventional mail; VNET TECHNOLOGIES may broadcast notices or messages through the Service to inform CUSTOMER of changes to the TOS at their discretion, though it is not required, and may broadcast changes to the Service or other matters of importance, which shall constitute notice to CUSTOMER.

Customer Tools

VNET TECHNOLOGIES offers you different tools for testing and analysis.

Backup Policy

Backup is one of the most significant tasks in order to protect the website’s necessary files. If you maintain your website’s data and files at a secure location, you will be able to restore your website when you face any disasters issues. The main intention behind the website backup is to protect your website forever.

Shared and Reseller Hosting Backup Terms

We do the regular backup process on our shared and reseller hosting servers but it the security of the data eventually based on your web hosting plans and features whatever you use. We always recommend to our clients that they must keep their website data on their own behalf because this thing will protect files in case of difficulty or server down.You can ask us to get your website backup format in a month if you don’t want to keep the backup.But you should remember that this request will not be part of our policy and terms. Our team is ready to help you in all your troubles and provides you every possible solution.If you want any backup copy then you will have pay this following fee –

VPS Hosting Backup Terms

VNET TECHNOLOGIES’s team does not keep backups on a server basis or a hosting plan basis. When VPS hosting is secured from crash by sudden hardware failure issue, then there are more reason exists for crash, which are hacker and viruses’ strikes and accidental attack and such kind of attacks are very common because sometimes users put wrong commands.In VPS hosting cases we offer three types of backup alternative so you consider them –

Local Backup –

This option are most simplistic option to protecting a website. But local backup contains low quality security features and malware attacks issues always exist. Users only choose local backup due to cheap prices but local backups can harm your website forever.So it is necessary to maintain at least 40% storage space empty so that your backup can runs without difficulties.

R1Soft Backup Licenses –

Another side, we offers R1Soft backup solutions.This R1Soft Continuous Data Protection let you to protect significant data and its works with backup agent and necessary to install secondary server along with CDP software. Users should know this thing that backup agent could make timed backups within a limited time. After this beginning level, changes occur in a limited extent time it means faster backup with minimum data transfer. This also cut down the value of storage which is necessary to hold backup data for a long time.R1Soft Backup cost will be given seperately.

Rsync Backups –

This option provides more freedom rather than above. In which user can run any tool to do the backup task to protect the data because this rsync solution offers more storage space which is similar to disk space of VPS. And users know that rsync option easily working with Linux server. There are

more tools exist to which is rdiff-backup, it is offers same approach similar to the rsync backup.Rsync Storage price will be given seperately.If you don’t want to buy our backup solution then we recommends you that must choose other options to ensure the protection of website data and its files.

Backup solutions are not concluded default plans of VPS hosting. We insist you that take backups of your website data file using remote backup plan in case you are not approaching to us.

Dedicated Servers –

Dedicated server is not covered from its data losses which occur by hardware failure and other reasons like malware, virus, hackers, and accidental failure. This is one of the most common causes of failure, often occurring from the user side, and the user is accountable for it. We suggest you always maintain your offsite backup. We offer the following backup options, which you should consider.

Local Backup –

This option is the simplest for protecting a website, but local backup has low-quality security features, and malware attacks are always a concern. Users often choose local backups because of their low cost, but they can harm your website permanently. It is necessary to maintain at least 40% storage space empty to ensure your backup runs without difficulties.

R1Soft Backup Licenses –

Another side, we offers R1Soft backup solutions. This R1Soft Continuous Data Protection let you to protect significant data and its works with backup agent and necessary to install secondary server along with CDP software. Users should know this thing that backup agent could make timed backups within a limited time. After this beginning level, changes occur in a limited extent time it means faster backup with minimum data transfer. This also cut down the value of storage which is necessary to hold backup data for a long time.R1Soft Backup cost will be given seperately.

Rsync Backups –

This option provides more freedom rather than above. In which user can run any tool to do the backup task to protect the data because this rsync solution offers more storage space which is similar to disk space of VPS. And users know that rsync option easily working with Linux server. There are more tools exist to which is rdiff-backup, it is offers same approach similar to the rsync backup.Rsync Storage price begins from Rs.750/Month for 100 GB.If you don’t want to buy our backup solution then we recommends you that must choose other options to ensure the protection of website data and its files.Backup solutions are not concluded default plans of VPS hosting. We insist you that take backups of your website data file using remote backup plan in case you are not approaching to us.

Your Option – 

If your data has change or you refuse to take our backup service then we will provide your data after updating which is exist in our database. In many cases you can reach up to this via billing system contact us or mail.

Public Forums – 

Any information you want to talk on or reveal it in public then it will be the public information.Before doing it you should think what information is able to disclose or what not. If you want to remove your personal information from our websites and forum then contact us – billing@Vnetindia.com. It depends on information if we can delete it or not.

Data Security –

VNET TECHNOLOGIES employ the highly standard features to stop the failure or unauthorized access of user’s data. We assure our customers that we are accountable to protect their data in any case if they are getting our backup features and all the essential information is our servers. Likewise,your financial information is protected using SSL certificate.

Children –

We do not ask any information form children and our servers don’t contain any legal information about children. In case if our server consists information regarding children under 13 age then we will delete it soon.

Changes to this Policy –  

Last but not least, we have the right to edit, change and update new this privacy policy and we can it any time. If we plan anything regarding privacy policy then we will provide this information and give you 30 days period. In these 30 days you can ask the anything related to you backup plan that how to manage it or modify it.

Contact Us –       

We always assert to our customers to ask question anytime by sending Email @ – billing@vnetindia.com

Terms Of Service

VNET TECHNOLOGIES (“we”, “us”) provides Colocation Services,Dedicated Servers and other Data Center Related services together with such other services as are agreed between it and the customer (“the Services”).

1.Conditions : By subscribing to any of the Services and opening an account with us (“the Account”) you (“the Customer”) agree to be bound by these terms and conditions. These terms and conditions apply to all VNET TECHNOLOGIES accounts. They set out the basis on which we offer our services and should be read carefully.All information displayed, transmitted or carried on VNET TECHNOLOGIES is protected by copyright and other intellectual property laws.This site is designed, updated and maintained independently by VNET TECHNOLOGIES The content is owned by THE PINNACLE GROUP INC. INDIA You may not modify, publish, transmit, transfer, sell,reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content.

VNET TECHNOLOGIES disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the courts of New Delhi, India.

VNET TECHNOLOGIES reserves the right, in its sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security,or proper administration of the service.

VNET TECHNOLOGIES Values the privacy of information pertaining to its associates.We do not use or disclose information about your individual visits to our website or any information that you may give us, such as your name, address, email address or telephone number, to any outside sources.

VNET TECHNOLOGIES reserves the right to refuse service to anyone at any time.

VNET TECHNOLOGIES will not use information about you without your permission and will provide the means for you to manage and control the information that you have provided.We will enable you to communicate your privacy concerns to us and that we will respond to them appropriately.

VNET TECHNOLOGIES does not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify you, such as your password, credit card number and bank account number.

2. Services

2.1 VNET TECHNOLOGIES will use reasonable efforts to supply a continuous service. However, VNET TECHNOLOGIES is not liable for any loss of data resulting from delays outside of our control,missed or non-deliveries, service interruptions or by errors or omissions of the customer. VNET TECHNOLOGIES is not responsible for any losses suffered resulting from acts of god or force majeure including civil unrest, riots, floods, drought, fire, war and imposing legislation.

2.2 You agree that VNET TECHNOLOGIES is not liable to you for any special consequential damages which you may suffer as a result of loss of business, contracts, profits, savings or otherwise.VNET TECHNOLOGIES is unable to exercise control over material sent over the internet and excludes all liability of any kind for the publication by the Customer of inaccurate, misleading, offensive,threatening or obscene material, or material that is in breach of UK or other applicable law.         

2.3 VNET TECHNOLOGIES’s customers are liable for all charges levied by their telephone service provider arising from the Customer's use of the Services.

2.4 From time to time VNET TECHNOLOGIES or its sub-contractors need to carry out maintenance on the network, which may involve temporarily shutting parts of it down. VNET TECHNOLOGIES will give as much notice as possible and shall try to keep this work to the period specified in the notice.VNET TECHNOLOGIES accepts no liability whatsoever arising from such a suspension of the service.

2.5 YOU acknowledge and agree that details of YOUR name, address, telephone and fax numbers together with email address(es) and assigned IP Addresses may be released to the APNIC NCC to ensure that both WE and YOU fulfil their obligations under prevailing APNIC policies and that such data may be published in whole or in part in the APNIC WHOIS database.

3. Banned Content

3.1 Customers must use the Services provided for lawful, authorised purposes only.Transmission, storage, or presentation of any information, data or material in violation of any law is prohibited. The list of banned content includes, but is not limited to :-

(a) Illegal Material - This includes illegally exploited copyrighted works, commercial audio,video,or music files, and any material in violation of any regulation or material that is perceived to be misleading.

(b) Warez - This includes, but is not limited to, pirated software, ROMs, emulators, phreaking, hacking, password cracking, IP spoofing, encrypting any of the above, and sites providing "links to" or "how to" information about such material.

(c) HYIP - We do not allow any HYIP sites, or sites that link to or contain content related to HYIP sites.

(d) Proxy - We do not allow any proxy set-ups, connections, or any activity through remote proxy connections on our hosting/colocation services. The first offense will result in account suspension, and a second violation will lead to immediate account termination.

(e) IRC Hosts - Hosting an IRC server connected to another IRC network or server, or with a connection to an IRC network, is not allowed. Servers found to be part of such networks will be immediately removed without notice. The server will not be reconnected until all traces of the IRC server are removed, and access is granted to verify its removal. A second violation will result in immediate account termination.

(f) Defamatory content - Any website content that makes a false claim, either explicitly or implicitly presented as factual, that may harm the reputation of an individual, business, product, group, government, or nation.

(g) Bit Torrents - The use of software and scripts for "bit torrents" or similar mechanisms is not allowed on our servers, including sending or receiving files using these methods.

3.2 We are under no obligation to edit, review or modify the contents of your website; however, we reserve the right to remove any content without notice. For the avoidance of doubt, we do not proactively monitor messages that you may post on our managed sites, but we reserve the right to remove such messages at our sole discretion.       

3.3 Any customer found using the services for any of the purposes outlined in Clause 3.1 may have their account terminated without notice.

3.4 The Customer agrees to fully and effectively indemnify VNET TECHNOLOGIES against all losses, costs, actions, proceedings, claims, damages, expenses (including legal expenses), or liabilities, howsoever suffered or incurred directly by VNET TECHNOLOGIES in consequence of the Customer's breach or non-observance of this Clause 3.

3.5. The Customer shall defend and pay all costs, damages, awards, fees (including legal expenses), and judgments awarded against VNET TECHNOLOGIES arising from breach or breaches of this Clause 3. VNET TECHNOLOGIES may, in its absolute discretion, defend such claims and may compromise them with the consent of the Customer, such consent not to be unreasonably withheld. The Customer shall provide VNET TECHNOLOGIES with the assistance necessary to defend such claims, at the Customer’s sole expense.

4. Adult Content

We allow websites with legal adult content only. We do not allow pornographic or sexually-explicit images of children or any pictures/videos obtained illegally to be hosted on our servers.

5. Server / Resource / Staff Abuse

5.1 You agree and understand that any attempts to undermine or cause harm to any of our servers are strictly prohibited, and we take no responsibility for the use of our clients' accounts.

5.2 If you abuse the resources we provide in any way, we reserve the unqualified right to immediately deactivate your account without refund.

5.3 Denial of Service (DOS) attacks directed at VNET TECHNOLOGIES, or any attempts to launch a DOS attack from our servers, are strictly prohibited. All infractions or suspected infractions will be vigorously investigated and may result in immediate termination of your account.

5.4 If you are in any way disrespectful towards any member of the VNET TECHNOLOGIES staff, we reserve the full right to terminate your account without any refund.

6. Bandwidth

If your account exceeds the bandwidth limit, we will inform you. If you do not wish to purchase extra bandwidth or upgrade your account and continue to exceed the limit, the account will be suspended until you demonstrate that you have taken measures to ensure the limit won’t be exceeded again, or upgrade your account, whichever comes first. The account will be reactivated in the following month.

7. Commercial Advertising - Email (SPAM)/UNSOLICITED COMMERCIAL EMAIL (UCE)

7.1 You agree and understand that spamming, sending unsolicited emails from our servers, or using email addresses maintained by us is STRICTLY prohibited and will result in immediate deactivation of your account with no refund. VNET TECHNOLOGIES will be the sole arbiter as to what constitutes a violation of this clause.

7.2 You agree and understand that we have set a limit of 3600 outgoing emails per hour on Dedicated Hosting to avoid any sort of email spamming from our servers. Customers cannot send more than the specified number of emails in an hour, irrespective of the size of their mailing lists.

8. Affiliate Commissions

Affiliates cannot earn commissions on the purchase of their own web hosting account and/or purchases made on their own billing account. As an affiliate, you are not permitted to self-refer. For instance, if you join our affiliate program and use the link code to sign up for your own personal account, you will not be entitled to receive any affiliate commission.

9. Backups

9.1 VNET TECHNOLOGIES will use reasonable efforts to protect and backup data for clients on a regular basis; however, VNET TECHNOLOGIES does not guarantee the existence, accuracy, or regularity of its backup services. Therefore, you are solely responsible for making backup files in connection with your use of the services.

9.2 You agree and understand that any backup carried out by VNET TECHNOLOGIES will not include any media files. These include (but are not limited to) mp3, mpeg, wmv, or any other video/audio files.

10. Billing

10.1 If paying by cheque, please allow 5 working days for the cheque to clear and for us to open the account. If paying via postal orders or cash, we will endeavour to set up your account on the same day.

10.2 Invoices are generated 10 days before the official due date. Payment must be made by the due date to avoid suspension of your account. If no payment is received, your account will be suspended 5 days after the official due date. If no attempt is made to pay the due invoice(s) within the next 10 days, we reserve the right to permanently terminate your account and format all data held. In total, 15 days from the official due date will pass before we permanently terminate your account.

11. Security and Viruses

11.1 You are responsible for any misuse of your account and must take steps to ensure that others do not gain unauthorized access to your account. You may not use your account to breach the security of another account or attempt to gain unauthorized access to another network or server.

11.2 Your password provides access to your account. It is your responsibility to keep your password secure.

11.3 Sharing your password and account access with unauthorized users is strictly prohibited. You must take care to prevent others from using your account since you will be responsible for the consequences.

11.4 Attempting to obtain another user's account password is strictly prohibited and will result in termination of service.

11.5 You must adopt adequate security measures to prevent or minimize unauthorized use of your account.

11.6 You may not attempt to circumvent user authentication or the security of any host, network, or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools, or network probing tools.

11.7 You may not attempt to interfere with service to any user, host, or network or carry out DOS attacks. This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host.

11.8 You agree and understand that users who violate systems or network security may incur criminal or civil liability. VNET TECHNOLOGIES will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

11.9 You agree to complete your own tests for computer viruses in accordance with best computing practice prior to each and every operational use of the services.

12. Control Panel Support

12.1 You agree and understand that our staff members will not help you over live chat, ticket, or phone support to set up email accounts, sub-domains, add-on domains, or install any of the applications. We have restricted our staff from logging into the client control panel. Customers are expected to go through our Flash Tutorials and knowledgebase to understand all features of the respective control panels. Our support team will assist you with any functions that won't work or if there are any server-side problems that need to be rectified from our end. Customers may consider help from our forum to get detailed information from other forum members. However, basic tasks that can be managed from the control panel are expected to be resolved by the customer.

12.2 You will need to upload your website from your end using the file manager or an FTP software. Databases should be uploaded from PHPMyAdmin, and sub-accounts like FTP, Mailboxes, Sub-domains, Add-on domains, and Parked domains should be set up from the customer's end only.

13. Cancellations & Refunds

13.1 Cancellation Policy

In case of dissatisfaction with our services, clients have the liberty to cancel their projects and request a refund from us. Our policy for the cancellation and refund will be as follows:

Cancellation of service renewals for ongoing website promotion, website hosting, or domain registration services must be made at least seven (7) business days prior to the end of the current service period.

13.2 Refund Policy

We will try our best to create suitable design concepts for our clients. In case any client is not completely satisfied with our services, we can provide a refund within 30 days from the date of installation of the project. The final refunds will be made after deducting the service tax and hourly charges for the work completed by us.

The payment will be refunded to the same account provided at the time of purchase within 45 days.

13.3 There will be no refund for WHM/CPanel, Plesk VPS & Dedicated Server License, Virtuozzo, SSL Certificates, and Site Builder as these are purchased from external vendors, and VNET TECHNOLOGIES does not get any refund in case of cancellation of licenses.

13.4 Any service interruptions or downtime due to scheduled maintenance by VNET TECHNOLOGIES or our network providers will not count towards the uptime guarantee. VNET TECHNOLOGIES is not liable in any way for failure of third-party services.

13.5 VNET TECHNOLOGIES reserves the right to suspend or terminate services on receipt of abuse complaints.

14. Money Back Guarantee

14.1 Dedicated servers and other Data Center related hosting services are not included under any money-back guarantee policy. VNET TECHNOLOGIES reserves the right to decide whether or not to issue pro-rated refunds under circumstances.

14.2 We also provide a price-freeze guarantee. You will never have to pay more than the initial amount you sign up for your hosting service. VNET TECHNOLOGIES reserves the right to change the resource allocation for its services and also to change the prices listed on the website.

14.3 License costs of all third-party applications and software offered with our plans are subject to change without written intimation.

15. Modification of Terms of Service

VNET TECHNOLOGIES reserves the right to modify or change these terms of service at any time. All customers are bound by the latest terms of service published on this website.

16. Termination

16.1 We reserve the right to refuse, terminate, or suspend your access to the Services for any reason at our sole discretion upon giving 14 days written notice to you.

16.2 We may suspend your Account immediately upon breach by you of any of the terms and conditions herein, including, without limitation, late or non-payment of monies due.

17. Effect of Termination

On termination or expiry of your Account for whatever reason, you shall pay immediately all sums outstanding pending on your Account to VNET TECHNOLOGIES within 14 working days.

18. Limitation of liability

18.1 VNET TECHNOLOGIES disclaims all liabilities in connection with the following:

(a) loss of material uploaded; (b) incompatibility of the Services with any of the Customer's equipment, software, or telecommunications links; (c) technical problems including errors or interruptions of the Services; (d) unsuitability, unreliability, or inaccuracy of the Services; (e) computer viruses of any kind obtained by the Customer in the course of using the Services; (f) any security breaches whatsoever affecting the Customer’s Account.

18.2 In no event shall VNET TECHNOLOGIES be liable either in contract, tort (including negligence) or otherwise for indirect, incidental or consequential damages, including without limitation, loss of income, data, use or information.

18.3 Nothing in this Clause 18 excludes each party's liability with respect to death and personal injury resulting from the negligence of that party, its employees, agents or subcontractors, or for fraudulent misrepresentation or under the tort of deceit.

18.4 Subject to Clause 18.2, our liability to you in contract, tort, negligence or otherwise arising out of or in connection with the Services shall for any one incident or series of related incidents be limited to the annual fees paid by you to us in the year in which the liability first arose. No liability whatsoever will be accepted by us unless and until you have provided documentary evidence to our satisfaction proving that loss has occurred.

18.5 We exclude all liability of any kind in respect of any material on the internet posted by the Customer by means of the Services, and we are not responsible in any way for any goods (including software) or services provided by third parties advertised, sold, or otherwise made available by means of the Services or on the internet, the accuracy, completeness or suitability for any purpose of any website content, and the acts or omissions of other providers of telecommunications or internet services (including domain name registration authorities), or for faults in or failures of their equipment.

18.6 VNET TECHNOLOGIES will not be liable for failure or delay in performing its obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third-party services (including DNS propagation), failure of third-party software or hardware, or inability to obtain raw materials, supplies, or power used in or equipment needed for the provision of the Services.

19. Indemnity

The Customer agrees that it shall defend, indemnify, save, and hold VNET TECHNOLOGIES harmless from any and all demands, liabilities, losses, costs, and claims, including reasonable legal fees, asserted against VNET TECHNOLOGIES, its agents, its customers, officers, and employees, that may arise or result from any acts or omissions of the Customer, its agents, employees, or assigns in connection with their use of the Services.

20. Law

20.1 The Customer and VNET TECHNOLOGIES both agree that a court may strike out or override any part of these terms and conditions if it considers them to be illegal, unenforceable, or unfair, and in such cases enforce only the terms and conditions as if the offending clause or clauses had never been contained in them.

Data Request Policy

Privacy Policy

You must consider our privacy policy to know further information on what kind of details we collect, how they are utilized, and when they may be made public. Subject to our Privacy Policy, this Data Request Policy reveals the different kinds of data requests we receive and explains how we respond to such requests.

Different Types of Requests

We receive the following types of data request applications concerning customer data:

A data request is a request related to client accounts, often associated with official criminal probes and other legal activities. Except in limited emergency conditions, we require data requests to be made through a formal, verified Indian process. VNET TECHNOLOGIES responds to these requests in accordance with the law.

● Subpoenas

● Court Orders

● Search Warrants

● Legal procedures received from outside India may require a Mutual Legal Assistance Treaty (MLAT) with India.

● other forms of legal procedure such as Civil Investigative Demands

Preservation Requests: A preservation request inquires VNET TECHNOLOGIES to preserve customer account information in connection with official criminal investigations or other legal activities. Preservation requests must include the following information:

● Information based on Identity of the account(s) at issue (as further described in Section 4 below);

● Identification of the investigating firm and/or specific pending official proceedings (requests must be signed on law enforcement letterhead);

● Assurances that the requesting firm or individual person is taking steps to impose the right legal procedure to access the data that we are being asked to preserve; and

● An appropriate return email address and telephone number.

Emergency request - We will only accept emergency requests in cases that involve potential danger, harm, or death. Our team will respond in extremely urgent cases; however, we always prioritize good faith and maintaining strong relationships with our customers.

This Notice to Customers -

VNET TECHNOLOGIES terms and policy is to inform customers of requests for their data unless we are prohibited from doing so by statute or court order.OR email to billing@vnetindia.com

This information should include in the request which you will send us -

Full name of customer along with email address; and

Domain name and IP address included with the account.

Sometimes, our team is not able to respond with this information and VNET TECHNOLOGIES hold the right of request a copy of original complaint and related information.

How to submit a request -

Request should be mailed by following mail id -

VNET TECHNOLOGIES Pvt. Ltd.

No 32, Kamatchi Amman Kovil Street,

White Town, Puducherry, 605001

OR email to: contact@vnetindia.com

IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A RESPONSE FROM US, PLEASE SUBMIT A DUPLICATE COPY VIA PAPER. DUE TO THE VAGARIES OF THE INTERNET AND EMAIL COMMUNICATION IN PARTICULAR, INCLUDING WITHOUT LIMITATION THE BURDENS OF SPAM AND THE OCCASIONAL UNINTENDED EFFECTS OF SPAM FILTERS, SENDING AN ALTERNATE FORM OF NOTICE, WILL HELP ASSURE THAT YOUR NOTICE IS RECEIVED BY US AND ACTED ON IN A TIMELY MANNER.

Fees

VNET TECHNOLOGIES might claim some charge in responding to unnecessary requests but it will be depend on condition or situation.R1Soft Backup cost we will give upon request.

Available Information

Depending on the different types of formal legal process provided, our team might respond to these following requests.

Non-Content -

Our team will produce non-content data like basic subscriber information which may contains the further subject to a verified request application:

● Name

● Email addresses

● Date and time of account creation

● billing information

● IP Logs

Content - We will only process client content (such as website files and email content) pursuant to a valid search warrant from an entity with proper jurisdiction.

Copyright Infringement Policy

VNET TECHNOLOGIES strictly follow its copyright policies and we send clear legal notice those who break the terms and conditions. Our copyright policy describes the essential component that must be written in that legal notice and also written the reference of policies.These terms and conditions are illustrated to submitting notice to those users who are submitted alleged complaint. This notice is the clear way to decline the fraud complaint.

Complain Procedure

VNET TECHNOLOGIES accepts only written complaints along with detail information of complainant.

Name, phone number, complete address along with electronic or physical signature of the authorized owner must be written in complaint mail.Identification of the copyrighted work –

Must write the full material you want to remove or change and internet location of the material.

Add additional details which are necessary to include in this copyright complaint under the law.

A statement that includes right information in the complaint format and under penalty of perjury, that you are authorized to act on behalf of the real owner of an exclusive right that is allegedly infringed:

And Last one is

Your signature

After this, you have to submit your complain mail using following ways –

Send us mail billing@vnetindia.com.

If you use this method we will be able to give quick response.

Mail the signed notification to: VNET TECHNOLOGIES PVT LTD., 32, Kamatchi Amman Kovil Street,White Town, Puducherry, 605001

You may be accountable for loss including prices and other issue if you mislead the original matter.Accordingly, if you are not certain whether material available online break the law of your copyright, we suggest that you first contact an attorney.

VNET TECHNOLOGIES.com may respond the notices by disabling access to the alleged complaints by terminating services. If our team removes the access in response of such kind of notice, we will create a good communication with respective customers.

VPCOUNTER NOTICE PROCEDURE FOR CUSTOMERS

VNET TECHNOLOGIES’s team does not keep backups on a server basis or a hosting plan basis. When VPS hosting is secured from crash by sudden hardware failure issue, then there are more reason exists for crash, which are hacker and viruses’ strikes and accidental attack and such kind of attacks are very common because sometimes users put wrong commands.Upon receipt of notice from VNET TECHNOLOGIES that a claim of infringement has been made that the material has been removed or disabled, you may provide a counter notice as per applicable law.

But before going ahead this counter-notice must include these following information in right manner -

A physical or electronic signature;

Proof of the material that has been disabled or access has been disabled and the location at which the material appeared before it was removed or access to it was disabled

A statement under penalty of perjury that you have a good belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and

Your address, name and phone number and a statement that the customer consents to the jurisdiction of Federal District Court for the judicial district in which you are placed, or if your address is outside of the India, the jurisdiction of the India. District Court for the District of Jaipur and that you will accept service of process from the complainant or the complainant’s agent.

Upon receiving a proper counter-notice pursuant to applicable law, VNET TECHNOLOGIES will take right steps to store the material in 10-14 business days unless the copyright owner commences court proceedings to strop the restoration of the material and VNET TECHNOLOGIES is informed of these steps.

Service Level Agreement

1.Coverage: Definitions This SLA applies to only clients who have Managed Colocation Services, dedicated web servers, managed colocation services, off-sitebackup solutions and other Data Center Hosting solutions from VNET TECHNOLOGIES (the "Company") and your account is current (i.e., not past due).

2.Service Level a Goal: VNET TECHNOLOGIES is a fully managed Data Center Hosting Provider. Our goal is to provide the most redundant and reliable services to our client's and resolve any issues that a client may come across with his server(s) or other hosting services. VNET TECHNOLOGIES Support Team are well-trained as well as experienced with web servers, operating systems, various software applications and databases. VNET TECHNOLOGIES will make sure to provide complete management and support to clients at all times, however we can only guarantee resolution for issues in which we have necessary experience or training. Some of them are mentioned below : 

Covered Issues :

Hardware : Server Hardware installed and support under VNET TECHNOLOGIES 's Hardware Replacement Guaranteed SLA 

Network & Power : Network and Power Systems monitored and maintained by VNET TECHNOLOGIES covered under Network and Power Availability SLA 

Operating System : Operating System installed with latest updates and patches. Automatic updates will be enabled on your server prior to delivery of the server login credentials. Manual updates, security patches, policy configurations, OS re-installation, troubleshooting OS issues covered for the following Operating System 

Software : Due to various software applications available today, only a few of the software applications are specialized by our support engineers. Although, VNET TECHNOLOGIES staff are well-versed with most of the software applications, but we cannot guarantee 100% resolutions other than the one's mentioned below : 

Other Issues : VNET TECHNOLOGIES provides support for Server Migrations, Sever audits, load balancing, Fail-over Solutions, Cluster services.

Non-Covered Issues : VNET TECHNOLOGIES will not provide technical support for any custom software applications. Only public or open source softwares will be supported. Custom-coded softwares that are installed on the server will be client's responsibility unless a custom service contract has been made with VNET TECHNOLOGIES

VNET TECHNOLOGIES SERVICE LEVEL AGREEMENT 

Exceptions :  VNET TECHNOLOGIES will make all technical resources available in order to support their clients. However, it's client's responsibility to attempt to resolve basic issues such as adding websites, email accounts, server reboots, DNS points. VNET TECHNOLOGIES reserves right to determine how much support we will provide.
If a client abuses our support policies which causes degradation of level of support for other customers due to the frequency and nature of their own requests, VNET TECHNOLOGIES may be required to give the abusive customers a lower level of priority in the support queue and or require payment to troubleshoot specific issues. VNET TECHNOLOGIES allocates enough support staff to provide upto two hours of support per server per month.

NETWORK & POWER SLA
1. Coverage; Definitions This SLA applies to only clients who have ordered dedicated web servers, managed colocation services, off-sitebackup solutions and other related hosting services. From VNET TECHNOLOGIES (the "Company") and your account is current (i.e., not past due). As used herein, As used herein, "Availability" refers to percentage of a month ( 24 hours a day for number of days in a month ) that client's services are available for internet access, as measured by the Company (VNET TECHNOLOGIES).

1. Goal: The Company ( VNET TECHNOLOGIES ) aims to achieve 100% Network and Power Availability for all clients. 

2. Remedy : Subject to Sections 3 and 4 below, client service's availability is less than 99.95%, Company ( VNET TECHNOLOGIES ) will credit accordance with time exceeding 30 minutes from the time at which the request has been placed by the client based upon the following schedule : 

3. Exceptions: Client shall not receive any credit under this Service Level Agreement in respect with any failure of Response Time guidelines in the following scenario :
 Instances which are beyond Company's ( VNET TECHNOLOGIES ) control which including, without limitation, Govt. body acts, war, insurrection, sabotage, armed conflict, embargo, fire, flood, strike, delay in transportation, delay of telecommunications or third-party services, DdoS attacks, hacks, virus infections, third party software failure (including, without limitation, ecommerce softwares, payment gateways, chat softwares,statistics or any other free or paid scripts) or supplies that are used in or equipment required for provision of this Service Level Agreement

Scheduled and emergency maintenance and upgrades:

DNS related issues outside the control of the company (VNET TECHNOLOGIES)

FTP, POP, IMAP or STMP Issues; 

False Service Level Agreement Reports   

Client's act of commissions (or acts or omissions of others engaged or authorized by client), including without limitation, custom scripting or coding for e.g., CGI, Perl, HTML, ASP, etc, any negligence, willful misconduct, or use of Services in breach of Company's ( VNET TECHNOLOGIES ) Terms and Services and Acceptable Use Policy      

E-mail – webdelivery and transmission

Domain Name Server Propagation 

Internet Outage on the internet not allowing access to your ( Client's ) account. VNET TECHNOLOGIES is not responsible for DNS or browser Caching which is seen as inaccessible when other client's can access their accounts. VNET TECHNOLOGIES will only guarantee availability within our control, servers links for internet access, routers, and company's servers             

Server Hardware Failures ( Please view Hardware Replacement SLA ) 
Request for Credit for a breach of this service level agreement, client's must request by submitting a support ticket at http://billing.hostnetindia.com or email us at billing@vnetindia.com

The Request should include Client's domain name, registered email ID, the date & time(s) of breach of the service level agreement, and it should be submitted by an authorized contact on the billing account. Credit Request submitted takes about 10 Business days to approve from the financial and support department and once approved, it will be applied to the next billing cycle. Credit's are not refundable and cannot be encashed. 

Notwithstanding anything to the contrary herein, amount credit to the client in a particular month under this service level agreement shall not exceed the amount paid by the client. Credit excludes all taxes charged to Client's and are Client's exclusive solution in respect with failure of Client services. 

HARDWARE REPLACEMENT SLA

Coverage: Definitions This SLA applies to only clients who have ordered dedicated web servers, managed colocation services, off-sitebackup solutions and other related hosting services. From VNET TECHNOLOGIES (the "Company") and your account is current (i.e., not past due). As used herein,"Replacement Time" refers to time utilized to replacement of defective server components with working components of better quality, as measured by the Company (VNET TECHNOLOGIES). 2. Service Level

1. Goal : VNET TECHNOLOGIES's aim is to provide immediate hardware replacement of defective server components in THE PINNACLE GROUP INC. INDIA owned Server Hardware.

2. Remedy : Subject to Sections 3 and 4 below, client service's availability is less than 99.95%, Company ( VNET TECHNOLOGIES ) will credit accordance with time exceeding 1 hour from the time at which the request has been placed by the client based upon the following Replacement Time Credit percentage: Hardware Replacement Time Credit percentage: 

3. Exceptions : Client shall not receive any credit under this Service Level Agreement in respect with any failure of Replacement in the following scenario : 

Instances which are beyond Company's ( VNET TECHNOLOGIES ) control which including, without limitation, Govt. body acts, war, insurrection, sabotage, armed conflict, embargo, fire, flood, strike, delay in transportation, delay of telecommunications or third-party services, DdoS attacks, hacks, virus infections, third party software failure (including, without limitation, ecommerce softwares, payment gateways, chat softwares, statistics or any other free or paid scripts) or supplies that are used in or equipment required for provision of this Service Level Agreement

Scheduled and emergency maintenance and upgrades

Client's act of commissions (or acts or omissions of others engaged or authorized by client), including without limitation, custom scripting or coding for e.g., CGI, Perl, HTML, ASP, etc, any negligence, willful misconduct, or use of Services in breach of Company's ( VNET TECHNOLOGIES ) Terms and Services and Acceptable Use Policy

Inadequate information provided by client's in order to validate their requests including without limitation, Client's account credentials required for access of the equipment, equipment identification, missing or invalid IP address information.

If unable to contact client via phone, email or live chat. Request for Credit for a breach of this service level agreement, client's must request by submitting a support ticket or email us at billing@vnetindia. The Request should include Client's registered email ID, the date & time(s) of breach of the service level agreement, and it should be submitted by an authorized contact on the billing account. Credit Request submitted takes about 10 Business days to approve from the financial and support department and once approved, it will be applied to the next billing cycle. Credit's are not refundable and cannot be encashed.

Notwithstanding anything to the contrary herein, amount credit to the client in a particular month under this service level agreement shall not exceed the amount paid by the client. Credit excludes all taxes charged to Client's and are Client's exclusive solution in respect with failure of Client services.

SUPPORT SLA
1. Coverage; Definitions This SLA applies to only clients who have ordered dedicated web servers, managed colocation services, off-sitebackup solutions and other related hosting services. From VNET TECHNOLOGIES (the "Company") and your account is current (i.e., not past due). As used herein, As used herein, "Response Time" refers to time taken by VNET TECHNOLOGIES support personnels to acknowledge requests from Clients, as measured by the Company (VNET TECHNOLOGIES).

1. Goal : VNET TECHNOLOGIES's aim is to 24x7 On-Site Customer Support to Clients - 24 hours per day, 365 day per year.

2. Remedy : Subject to Sections 3 and 4 below, client service's availability is less than 99.95%, Company ( VNET TECHNOLOGIES ) will credit accordance with time exceeding 30 minutes from the time at which the request has been placed by the client based upon the following schedule : 

3. Exceptions : Client shall not receive any credit under this Service Level Agreement in respect with any failure of Response Time guidelines in the following scenario : 

Instances which are beyond Company's ( VNET TECHNOLOGIES ) control which including, without limitation, Govt. body acts, war, insurrection, sabotage, armed conflict, embargo, fire, flood, strike, delay in transportation, delay of telecommunications or third-party services, DdoS attacks, hacks, virus infections, third party software failure (including, without limitation, ecommerce softwares, payment gateways, chat softwares, statistics or any other free or paid scripts) or supplies that are used in or equipment required for provision of this Service Level Agreement

Scheduled and emergency maintenance and upgrades

Client's act of commissions (or acts or omissions of others engaged or authorized by client), including without limitation, custom scripting or coding for e.g., CGI, Perl, HTML, ASP, etc, any negligence, willful misconduct, or use of Services in breach of Company's ( VNET TECHNOLOGIES ) Terms and Services and Acceptable Use Policy

Inadequate information provided by client's in order to validate their requests including without limitation, Client's account credentials required for access of the equipment, equipment identification, missing or invalid IP address information.

If unable to contact client via phone, email or live chat. Request for Credit for a breach of this service level agreement, client's must request by submitting a support ticket or email us at billing@vnetindia.com. The Request should include Client's registered email ID, the date & time(s) of breach of the service level agreement, and it should be submitted by an authorized contact on the billing account. Credit Request submitted takes about 10 Business days to approve from the financial and support department and once approved, it will be applied to the next billing cycle. Credit's are not refundable and cannot be encashed.

Notwithstanding anything to the contrary herein, amount credit to the client in a particular month under this service level agreement shall not exceed the amount paid by the client. Credit excludes all taxes charged to Client's and are Client's exclusive solution in respect with failure of Client services.