EMAIL SUPPORT

Mail us at below email ids, if you are not our register customer.

PHONE SUPPORT

Call us at below number 24x7, for support keep your ticket number handy.

LIVE CHAT

Chat with our sales/support/billing team. Support are available 24x7.

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SUBMIT A TICKET

The fastest way to resolve your issue submit ticket from client area.

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WHATSAPP SUPPORT

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Refund & Cancellation Policy

If you want to refuse to take our services, you will have to follow this process to ensure the cancellation of any hosting solution you purchased from Vnetindia.com. We will only refund you the hosting fee when you cancel the service within the mentioned time. If you don’t cancel the service within this time, then we will not be accountable to refund the product fee. Main refund terms – If you cancel VNET TECHNOLOGIES service within the given time, then we will pay you the full amount of the product as per our terms and policy. We will process the approved refund within 30 days.

Billing policy

• At least one Year or more - Within 30 days of the date of the transaction.

• Less than 12 months - Within 48 hours of the date of the transaction.

Right date of transaction

We clarify the date of transaction is the date of hosting is obtained or renewed by the owner which is followed by VNET TECHNOLOGIES. In this case we will follow the agreement terms.We have the right of cancellation any hosting package at any time and we will refund the fee according to policies.

LocalConsider these terms –

You have to submit the cancellation request to the billing division by using a ticket or by billing portal. You will have to submit this request from your official email ID. We insist that your cancellation proposal must include the exact IP address and domain of the web hosting plans you want to stop.

30 Day Money Back Guarantee (Refund Policy)

We want to announce that all new buyers of VNET TECHNOLOGIES can get the advantage of a 30-day money-back guarantee on all web hosting solutions if they request by written mail (excluding VPS and dedicated). A new buyer refers to someone who has never obtained hosting from VNET TECHNOLOGIES before. If the buyer acquires a hosting plan for the second or third time, they will not be entitled to the refund policy benefits. Additionally, if you consume the bandwidth limit within the first month of hosting service, you will not be eligible for a refund. Finally, dedicated servers, cloud, and VPS product services are not covered under this refund policy, and VNET TECHNOLOGIES reserves the right to refuse refund requests for these hosting plans.

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